I also bought three from Wayfair snd they were 5 stars . West Elm. It was a couple of months before I realized I was being charged interest. Small ornaments - little animals made out of real wool - or throwback 'Shiny Bright' glass ones from yesteryear. top online furniture alternative, Arhaus. When asked what I needed, all I simply said was, "I'd like to do a return, please." Resources West Elm Work This credit card bank will not help customer at all. We ordered an in-stock couch only to have it delivered broken. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Find quality modern furniture, stylish home accents and more. Does this kind of hassle, insults and nonsense sound like a place you would want to shop? So since I did like the furniture I was choosing, and the total was around $2,500 or so, I decided to add a 6' x 9' rug (at $699) to the purchase, putting the total over $3,000. Since its founding 15 years ago, West Elm has become a go-to source for the modern-decor enthusiast, earning a devoted following for furniture and accessories that blend . I will never buy from them again. You cannot beat the design and quality at this price point and I *rarely* (if ever) see the level of service I received at this store when shopping at a higher price point. So let's review: We are unable to get a legitimate debit card/bank refund on the thousands of dollars we spent at West Elm, it is put on a gift card that can only be spent at West Elm. WEST ELM - 16 Reviews - 868 16th Avenue SW, Calgary, Alberta - Yelp 2. What? They also carry some locally appropriate stuff which is appreciated, California and SoCal items, Palm Springs prints etc. Related Collections West Elm Seating West Elm Tables One cashier walks up to the register. Everyone was nice, beautifully laid out, reasonably priced. Could be just a busy time of the day by the time I left? LIE! I bought several knickknacks that arrived timely and in good shape. With the holidays around you probably have guests and are thinking about extra space. The amount will hold on your credit card. Still couch shopping so I can't speak to the buying experience. When in January does West Elm sell floor models/items? Don't understand why they hire such horrible people? Thank you again, Joey and Sam and everyone at West Elm Palm Springs for going out of your way and working so hard to help us get our house furnished in record time! Vote. Great store! What a gentleman! I'm currently redoing my master bedroom and dining room and have found pieces that I love here! Outrageous customer service. The pros: Fresh looking bedding options with some eco-friendly pieces. With that save yourself the hassle of not getting your furniture in a timely, hell, a REASONABLE, fashion. I just want to ask why? Another popular find for West Elm shoppers are their unique coffee tables. They say they told me on 12/31 on back order LIE! This store and company as a whole should close down as they have terrible employee training and poor customer service. Please note that is 3 stars for this overall Made two appointments for a designer to come, Great experience shopping for new furniture, The single best customer service experience. I took off work that afternoon. If Emeryville had just followed through on a simple return (btw I purchased another blanket in exchange for the one I returned.) When I asked who if anyone worked with the vendor he again said no. I have very bad experience with them. We called ahead of time to get the price on a specific rug and to confirm that they would apply 15% off for their current holiday weekend sale. I was so excited when Palm Springs was getting a new West Elm store in the heart of a revitalized downtown. Rings me I pay she says thank you and I'm on my way. at the same day, i had another furniture delivered by macy's. Won't be returning to this location. Go somewhere else to buy a sofa unless you have money to burn. Yikes! They provided the name and the person simply never reached out. All materials and textures are included. 6 West Elm shopping secrets only employees know - Reviewed I was looking for a simple white duvet, and this one looked gorgeous on the website. I'm thankful they decided to make an "exception" for me but you didn't need to spend all that time hounding on about what "I did." Either way, thanks to the in-store staff for being patient, friendly and helpful. It finally did at the same time they offered free shipping so I ordered it. When I spoke with the customer representative a month ago none of this was mentioned. We cannot use our Key Rewards dollars, because supposedly three-weeks is too soon for them to "kick-in." This is called a "split order," because we did one large order, under one bulk $250 shipping fee, and split the order between two different cards. What?! Prices are higher in some cases but the quality seems to be there. It's a two part shipment, the arms weren't in their local warehouse. Very bad quality furniture. Needless to say I will forewarn anyone buying chandeliers ask about replacement parts and breakage. Always the rudest employees here. He was helpful, he listened, calm, and funny! Never again!!! West elm sells modern, pretty furniture of dubious quality. Store Locations | west elm Canada Personally love West Elm furniture and stores but your employees and their customer service need help. My wife became excited and started looking online right away. I am sure I would have been led away from buying this if they did. I bought 8 pieces of furniture from West Elm. Also, all the reviews about this staff being snotty and ignoring customers (you're a chain West Elm, get past yourselves) are true. If you're a design professional, you can apply for the To the Trade program, which offers approved members 20 percent off merchandise at West Elm and its sister sites. Daughter getting married now. Do NOT shop at West Elm unless you are fine waiting for 2-3 months for your furniture. It developed spider cracks over the entire top and I contacted the companymultiple times. Go to this store and experience what good customer service is. They've had my money for almost 90 days and haven't delivered on their end. There were things that we want to feel in person before getting so we came to the store. I bought furniture worth more than $5k a month back and still haven't received anything yet. I picked something small and made my way to the counter where the same Lee Stauffer mentioned in my earlier review waited on me. Close. West Elm Headquarters: Brooklyn, New York, United States of America, 11201 Number of Employees: 51-200 employees. Andres has been vital to our decision making. I for one, am not only satisfied, but blown away by the service I've received to-date. The cons: Some complaints about perceived quality given the price points. i am still waiting for their answer! Love love love! I made 2 trips to the store, earlier in the day I was interested in a stool/table, it was the last one and was told they would sell it. But not yet. Very poor inventory control and follow up. Their customer service is some of the worst I've ever experienced. Avoid this place. (I was being "helped" entire time.) What a deal, I thought. If only the people your store hired were all as pleasant as you! I picked the order up, one box was given to me, I asked about a box next to it thinking it went with my order. They promised to send us the tracking number, never got it. Now 1.5 years after getting them we sold all six of their piles of cheap junk online for $400 and we're happy to see them go. Items were ordered May 13th. And it's arbitrary at best. All things must pass. Did you even listen to how I had answered the question you first asked me in the first place?? Delivery Attempt 2: Three weeks later They deliver the arms of the couch. Shoppers tend to have positive feedback about the look of the furniture options available to them at West Elm. Really disappointed in the quality. Mind you, I have been on hold for 45 minutes already as he told me he was trying to verify that the blanket was returned to the store. I'm disappointed and I wouldn't recommend buying a couch from them unless you're willing to put up the money to have all of your seams completed afterwards. Super open, bright, and modern. Did you miss your customer service training day or are you just that miserable all the time? Their dining tables typically range in price from around $300 for a smaller, 2 person table to $3500+ for larger tables that can comfortably sit 10 people. I explained that we had called in advance to confirm and she literally had no words for us. The cons: Delivery issues including delays. I told her that we would like to cancel our order if we wouldn't get the points. The first was cancelled because the team member quit, and the second appointment was actually never input into the system. Gently Used West Elm Furniture | Up to 50% off at Chairish I purchased a blanket online. So underwhelming the whole store - especially after having come from EQ3 which is nothing less than breathtaking. Within two months the sofa looked awful - dirty, pulled threads on the entire sofa. 16 reviews of West Elm "After seeing some photos of the West Elm opening I knew I had to take advantage of the opening 15% off deal. Worst Customer Service. Build your space using real world dimensions. Sometimes, West Elm will offer discounts on its floor . and after i just waiting) and thats all. I will say, the parking is way easier at this location than some of the other Bay Area locations. Now, waiting another 2 weeks for a shipment. West Elm offers modern furniture and home decor featuring inspiring designs and colors. We stated that we simply want to use the coupon that the store had sent us. so professional, they called me 30 min before to let me know they are coming. Less than a minute. I think they were just lying to us so we wouldn't cancel the order and never had the intentions to give us the points. Why is West Elm the worst? The 2 coffee tables I purchased look cheap. Modern Floor Lamps | West Elm I wouldn't even want their stuff for free, frankly. Thank you again Rico; and see you soon! Delivery Attempt 3: Three weeks later they deliver the couch with out the arms again. Worst customer service experience I have ever had with a company. I wonder if I would have been helped if i didn't ask. Limited Time Offer $ 319.20. I kept it because I didn't want to deal with the hassle of returning it and the top part definitely looks nice. The fabric pills and pillows don't keep shape. I wish Id had more sense, before ordering. West Elm 3d models created by Design Connected Not expected: the horrible customer service. Why did I have to get involved with calling and resolving this entire disaster when I only wanted the HOOKS! Couches, chairs, curtains, bedding, light fixtures, dishes, holiday decor- it's always worth a visit if you are wanting to update your space. The employee that helped us spent over 10 minutes taking all of our personal information down & then trying to figure out what shipping would cost. After some additional investigation we discovered that there a quality control hold on our order and the couch would have to be sent back to the factory. i called hoboken shop they called me back 1.5 hrs later to say he cannot come back. After choosing the 0% interest and purchasing the couch I set my credit card to auto pay $400 a month towards the balance. West Elm should revise this agreement with UPS to allow the full range of customer preferences available at My UPS to be available for customers. I walked out and they lost the sale. They even sell succulents and cacti now! She was emotionless. Some of my Ikea furniture has held up better. The place is clean and all information on items is easily found. It took several months. I couldn't believe their own company would do that to their own employees. Ridiculous. Would never buy there again. 8. Our money is essentially bound to the "gift card" we had no knowledge of purchasing. I purchased an area rug and the salesperson misquoted me free shipping when in fact it was not. So, get your ideas from West Elm and SHOP SOMEWHERE ELSE. Joey and Sam did not make a single recommendation we did not like. All of the people in uniform just looked at us and kept walking. This store is one of the reasons I go to Palm Springs. Worked with Hailey who was very patient and gave helpful design advice. We ordered 11 items in Feb 2022. It's a shame. Are they about to declare bankruptcy? Today, 60% of our product sales support at least one of our sustainability initiatives, and we're doing more every day. Unreal! Needs better customer service. Went through a huge ordeal with a couch last year we ordered for when we moved into a new home - was nearly 2 months late and that entire time they had no fucking clue where the couch was and could literally do nothing for me. Yet here we are 8 weeks later still waiting for them to rectify their mistake. This company is horrible and not worth it. Their collection ranges from West Elm rugs, West Elm chairs, to West Elm modern wall art. Unsure how anyone would love this store! Stay away! Inc., to send electronic messages to your email or similar account about updates on future events and promotions relating to WSI Brands, our affiliates and our Select Partners.