Uninstall applications, run scripts, install patches and run virtually any command youll ever need from Ateras remote management software. Be honest with yourself about what you can build from scratch, and then lean on 3rd party tools or external support if you need them and you arent a scripter yourself. One resource recommended by both our MSP pros was the Atera shared script library, which has 193 scripts, and more coming next week! With the Start-Acronis.ps1 script in Atera, create a Threshold profile or open one of your existing profiles. All the tools you need to provide a 360 service centralized. This subreddit is not meant to be an official support medium, so please continue to direct your technical inquiries to support@atera.com. Help Tweaking Atera Threshold Profiles - Things To Monitor For RMM Tool I have been testing out different RMM tools. Are you doing 50 password resets a month? This months MSP Minds webinar saw hundreds of IT pros attending, all coming together to hear from Dave Long, Director of Operations at Cage Data in Connecticut, USA, and James Clowes, IT Manager at Dynamic Bradview Roofing in Brisbane, Australia! 4. By clicking submit, I acknowledge receipt of Atera Privacy policy. Dave shared his own automation mindset, and how being able to automate tasks makes it so much easier to move from break-fix to managed services. It would be nice if I could define a "Threshold Set" for "Server on 1GB Network" and add that to the Standard Server Threshold. From Admin (on the sidebar), click Thresholds. This is your chance to enjoy a free month of service and make a friend happy too. I think it would also be good to have a description field, and a suggested action field to not only alert but offer a description action or resolution and whether or not there is an automation that is called. Cloud-based endpoint protection and real-time blocking of unwanted internet domain requests. The Atera agent is installed on each device and can relay back all the software and hardware network inventory that you need to get a clear and accurate picture of your clients network. Looking for some easy quick wins? Atera lets you manage your environment with the tools you know and love, as well as adopt software add-ons as your IT needs evolve. We still had a few stragglers. Take the Setting Threshold Profiles Quiz - Atera's IT Academy Atera's PowerShell for Automation - Part 3 - Dave Long Love it! These cookies will be stored in your browser only with your consent. . In Atera's threshold profiles, you can choose to be notified when a software is uninstalled on a monitored computer (which is very helpful by the way): Similarly, you can define a notification when a software is installed: The Atera agent captures those events by looking for the matching Event ID in the Windows event logs. Just deploy the agent and go.". James advice was to start with the simplest things, like Windows updates, which are as easy as a checkbox item on Atera. If a group is updated, then all references to the group will be updated. The last login info for a device is now shown on an agent page making it easy to monitor and audit user access. In the Run Script section of the Threshold Item select our Start-Acronis.ps1 script from earlier. Atera integrates with Splashtop, AnyDesk, TeamViewer and ConnectWise. These cookies will be stored in your browser only with your consent. I would then envision the same UI as the IT Automation profile where the MSP can add multiple threshold profiles(groups of thresholds) or individual threshholds. ATM we need a new Profile for nearly every Server. Archived post. All rights reserved. To use self-healing scripts to restart this service automatically first find out the name of the service with Get-Service. In order to save time and effort, you can now import SNMP OIDs from an existing SNMP device. Go there, and anywhere, with Atera. seems similar or the same as CustomEventThreshold: Disk Event ID 11, Critical, Description, Suggested Action This website uses cookies to improve your experience while you navigate through the website. Reddit, Inc. 2023. Automation is also fantastic for building better relationships with clients. The feature you requested is being considered for development. Hello. Quiz is loading You must sign in or sign up to start the quiz. As a one person MSP, I need to keep my costs down at this point. These cookies will be stored in your browser only with your consent. Backup and cyber protection with flexible storage, instant restore, data security, and more. If you'd like, please provide me with your Atera email address via PM and I'll happily log the request to be able to filter the event viewer on your account. If you are still logging into that server to restart the service every week, stop it. No one wants to admit it, but we all have servers that are running legacy applications and will just crash. Chris D, President/CEO of Intelligent IT. Using the Threshold Profile, you can set the Agent to monitor Performance levels such as CPU load, Memory Usage, Network Bandwidth etc. Its even possible to create an onboarding profile (with software bundles) and assign them to each new agent. Install Driver Updates (Hardware) By clicking submit, I acknowledge receipt of Atera Privacy policy. Our robust script library has hundreds of scripts, all of which can be run directly from Atera using PowerShell, CMD files, and more. Anyone else getting random informational level alerts for events that are not in your threshold profiles. Should ask for Liron (liron@Atera.com). By clicking submit, I acknowledge receipt of Atera Privacy policy. For instance, keeping track of what software is connected to your network can save you time, money, and bandwidth. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. Atera manages all OS patches for Windows and Mac, and also integrates with Chocolatey and Homebrew to automate software installation, patching and updates for a wide range of software. All rights reserved. Atera has a powerful design with powerful tools that can monitor multiple servers and it has one of the best IT automations.". How? I am new to Atera and was surprised there wasn't a more flexible way to build up a monitoring "Threshold Set". Atera has everything you need to grow and power through your goals. Use the same UI for the existing thresholds but also be able to create new custom thresholds, and then reference the thresholds in groups. Reddit, Inc. 2023. You'll find our community guidelines below as well as direct links to our KB, webinars and Status page. Multiple threshold profiles on device Add ability to add multiple threshold profiles onto device e.g. This enables the technician to monitor your system and understand the systems performance of the computer itself. You can also set up your system so that a Critical Alert of, for example, CPU load over 90% will automatically create a Help Support ticket and send you an email. The Threshold Profiles page appears. Threshold Group:(if referenced in a group) "If you have 1000 endpoints that you manage you would spend anywhere from $600 to $1000 per month for other Remote Monitoring and Management tools. Utilize Ateras next-level Linux agent to gain complete visibility and control over your Linux environments seamlessly! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Hey, Folks. RMM Software, PSA and Remote Access that will change the way you run your MSP Business. We have been using Atera for about a month now and are wondering if we are the only ones facing this issue. However, I do see a use for groups. For further clarification. Lets use Acronis as an example: Now create a script in Atera called Start-Acronis.ps1 and populate it with the following: With the Start-Acronis.ps1 script in Atera, create a Threshold profile or open one of your existing profiles. Ideas and Feedback Have an idea for a new feature? We recommend these top three automation choices: Its official you dont need to be an expert to get started with automation! You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. Its super easy to create a script that will automatically fix those problems so that theres no need to login and manually do it every time it happens. Daves advice is to start on your threshold profiles, and just take a look at what servers you have, and what youre spending the most time on. Just seems to be really good value for the money. In this way, you can keep on top of all hardware and performance issues, spotting problems as they arise and even fixing them before your clients notice. Dave Long, Director of Development at Cage Data. From here you can go get started automating your tasks and free yourself up to build your business more. For further clarification, Running custom scripts, or those from Ateras shared script library, Access desktops, servers, applications, files and data with ease, Share screens, send files, and establish remote control, Open Remote Desktop from a device, ticket or alert for quick time to value, Chat with users in real-time to resolve issues, Antivirus type, update, and license status, HDD Usage and alerting on upgrade required, Hardware (CPU, Memory) type, size, and alert on upgrade required, Detailed Server and Workstation configuration and status, Automate and simplify onboarding and onboarding procedures, Create and customize your own knowledge base. The Zomentum Revenue Platform is an all-in-one destination to earn, manage, and grow revenue in IT sales. Add unlimited devices - You now have a complete view of your IT networks. Instant and secure remote access for all users, including enabling Ateras Work From Home. Our integrations with Splashtop and AnyDesk allow instant, on-demand remote access and support without any nasty hidden costs. The PC performance monitoring software you really need You can also leverage scripts and automation built by those with more in-depth knowledge around coding, such as Dave! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unlimited devices, fixed price. The description should be referenced by the script itself. Add ability to add multiple threshold profiles onto device, e.g. Monitor system activity in real-time, and scale up to manage as many customers, devices, or sites as you need. You might do this if you receive two [or more] support requests about the same issue from the same end-user, for example a user unable to access two applications that is actually a network connectivity problem. Get a complete view of your clients IT networks with a comprehensive inventory. For example: RMM Software, PSA, and Remote Access that will change the way you run your IT. Donald H, President/CTO of My IT Company. We can't wait to see you engage here and make the most of the Atera platform. Kimberly Bassett, Chief Technology Officer at Jetty IT Solutions. I have few clients that want a full RMM solution with AYCE pricing. Using Ateras performance and hardware monitoring software, you can view the status of each computer and be alerted to problems in real-time. When it comes to Atera, Command Prompt and the PowerShell console allow you to write scripts really easily and manage devices in the background without having to login and interrupt the user. . Period. This issue seems more to us like a malfunction more than an "idea" for improvement. Software Uninstalled & Installed event thresholds generate lots of false alerts: Malfunction or Improvement Idea? Policy Names=(Security-SPP-Reserved-EnableNotificationMode), App Id=55c92734-d682-4d71-7413e-d6ec3f16059f, Sku Id=bd3762d7-270d-4760-8fb3-d829ca47118a. Thats what keeps you honest and communicative with your client. Results 0 Take the Helpdesk Setup Quiz Read More We got over 14,000 alerts one day last week when we'd usually get fewer than 25. Like hundreds of alerts in less than an hour for event IDs that are not in any of our thresholds. In Atera's threshold profiles, you can choose to be notified when a software is uninstalled on a monitored computer (which is very helpful by the way): Similarly, you can define a notification when a software is installed: The Atera agent captures those events by looking for the matching Event ID in the Windows event logs. I'm evaluating Atera and have some . Simple, Ateras wide range of reports and analytics that allow you to set and keep track of data-driven goals, including: Every single action or command that you or any other user issued is automatically logged into the main database. Remote Monitoring and Management, Remote Access, Helpdesk, Billing, and Reporting. Automate manual and repetitive tasks by setting IT automation profiles and assigning them to different devices and/or end-users. In order to fully understand what is going on,an MSP must have at their disposal a computer performance monitoring tool, often called a PC performance monitoring software, or PC hardware monitoring software. Atera offers threshold profiles, which can automatically take action based on a trigger. For example, here is a simple, but complete, script for resetting a users password in ActiveDirectory: When a customer is on the phone waiting for their password to be reset before they can start working, its important to make it quick and easy to reset their password. 01 Remote Monitoring & Management (RMM) Busy handling what today throws at you? So how do you get started automating tasks with PowerShell? We also use third-party cookies that help us analyze and understand how you use this website. Business ICT support | Bury I.T. Support Ltd you are monitoring a system containing a archive system it would help to help to have mulitple thresholds. Use our API to easily integrate with your accounting system, enhance your teams productivity and create seamless integrations. There you have it. The threshold profile appears. By clicking submit, I acknowledge receipt of Atera Privacy policy. Dave also shared his thoughts on the risk landscape for IT professionals, that with more cyber-attacks and compliance regulations to keep up with, automation for onboarding new clients and getting their systems up to scratch makes things a whole lot easier. ALERT one for device monitoring (disk space, cpu usage) and add another for monitored events or services 67 Nice! We contacted Atera's support which basically responded that it's not their fault if the same ID is shared by windows for different event types, and there is nothing they can do about it. On the low side that is an annual savings of $6K.". Add your assets, categorize your assets, and create asset types, to manage your unmonitored devices the way you want to. It makes no sense to only be able to add one profile per device/agent. For example, the second step, Install Software can easily be written in PowerShell using Chocolatey: Or better yet, you can use an Automation Profile in Atera for the Chocolatey part of the install: Another great example of a script to automate a sometimes frustrating task is creating a VPN connection. Scan this QR code to download the app now. Excellent Nathan! Simply create a comprehensive inventory of all assets and you're done. It seems it takes forever to activate mainly if a process is no longer running. He was very helpful . Learn more Clone to SNMP profile Questions for Atera users? : msp Category: Select Disk Active Time. Fixed Threshold to system disk like 30GB Atera's Latest Release Key Features | Atera's Blog Its not that we havent tried to fix this, but its some ancient line of business service that this client is seemingly the only company that uses. These cookies will be stored in your browser only with your consent. "The sign up process for the Atera RMM platform was super simple and you can start using it out of the box on day one. Adding names helped us a bit and then moving from beta back to standard release almost immediately stopped them. Notify In App: Yes There you have it. This website uses cookies to improve your experience while you navigate through the website. How To Set Threshold Profiles | Atera - YouTube Without automation, this would have been a whole lot harder, especially as the team had to reinstall everything twice, once for the temporary machines, and then again for the permanent replacements. hi Team, I have observed that atera agent is marked as malicious as per the virus total. Automation meant that remote working, installing software across the business multiple times, and handling these crises was a more manageable process. For every friend who purchases an Atera subscription following your referral well give you both a free license for one month! We wanted to thank you for supporting Atera and also give you the opportunity to recommend the best SaaS IT Management platform to your friends. In order to monitor software network inventory, you can use the Software Inventory Report to tag and display what software is running on which device. Set specific alert thresholds for different device types customized according to user preferences, and stay on top of: Let Ateras remote monitoring software do the hard work so you can focus on the smart work. I started a trial and immediately started onboarding my clients.". Alternatively, you can set a rule to delete these events or remove the temperature monitoring (In the Threshold profile ). Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. "Ateras all-in-one RMM software is very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Feel free to check out our KB article about Threshold profiles here, . You dont have the time or money to waste on unrewarding, repetitive tasks. You can charge one amount, and then as you reduce the time youre spending on tasks, youre increasing the money coming in, and the number of clients you can take on. It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created. We also use third-party cookies that help us analyze and understand how you use this website. Chances are you have a bunch of SOPs or How-Tos already written with step by step instructions for tasks. For each of these threshold levels you can choose the type of task manager Alert you want to receive when the threshold level has been breached: Information, Warning and Critical. "Atera has saved our organization money. Basically replicate the way NTFS permissions inherit. How about your SOP for setting up a new computer for a client: Put the computer in the following OU depending on department: From that SOP take the steps and start writing up the scripts for each one. A very useful feature that avoids unnecessary repetition and errors. Youll never have the hassle of awkward conversations about raising prices, and instead youll garner customer loyalty. We had such a blast chatting to these guys about their automation expertise, and we encourage any of you to lose the fear and jump right in, even if youre a newbie when it comes to scripts and automation. Run Windows Update: Service Pack https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44012649-change-threshold-profiles-to-use-a-parent-child-re. Specifically tailored to the way IT departments accomplish their day-to-day tasks, Ateras helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with end users using a live chat, in addition to managing tickets like a boss. Disk Event ID 15, Ability to apply group threshold to Customer or Endpoint. Ticket Activity - Deliver the best customer service with our Helpdesk, Billing and Reporting. Request Permission (to access Splashtop) |. The key mechanism to monitoring PCs in the Atera UI involves using what Atera has coined the Threshold Profile. For James, automation showed its worth this year, when his head office burnt to the ground back in February. This is where you, the system monitoring MSP, enter the picture. You now have a complete view of all your clients' IT networks. With complete visibility and control of your customer networks from any device, you can now provide instant, first-class remote IT support, wherever, whenever. Multiple threshold profiles on device - Got a new feature idea? Share it!
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