What do I need to bring with me as proof of warranty. Proof of purchase from an authorized seller is required and shipping costs to our repair center are the responsibility of the owner. In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. I also provided all of the additional info they requested. Swissgear.ca is proud to stand by the quality craftsmanship of the Backpacks, Business Cases, Travel Accessories, Belts and Wallets that we sell. Since that time the Victorinox legacy and distinctive Cross& Shield have become synonymous with quality, functionality, innovation andiconic design. In the event of a defect during the warranty period, contact Customer Serviceat $("em_field_85a9a2e877e9b55cd34fe58f4c0935ed5e0bff67f0c6346fee52300fe79a75ff").innerHTML = ''+CreateAddEmAt("fjvffnezl.pbz","genirytrnefreivpr")+''; to obtain a return authorization number and return your product to our authorized repaircenter with your original sales receipt validating the date of purchase. I explained the issues and provided a picture of the warranty card, which has the year of purchase printed on it. Warranty repairs must be carried out at an approved Victorinox service center. Damage caused from misuse, improper use or accident, Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc, Improper use using item as a screwdriver, can or bottle opener, etc, Accident dropping knife on the floor or hitting against other hard surfaces, Rust and discolouration stemming from inadequate after care. Founded as a knife company in 1893 near Delmont Switzerland, Wenger has become world-famous as the maker of the original "Swiss Army Knife". Products covered by the Global 10-Year Limited Warranty are guaranteedto be free from manufacturing defects in materials and workmanship for 10years from the date of original purchase. Warranty Policy - SWISS MILITARY CONSUMER GOODS LIMITED If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. What does authorized mean? Contact Europe. List of all Victorinox Centers / Repairs in U.S.A. (Swiss Army Knives, Cutlery, Timepieces, Travel Gear, Faschion and more). From the Swiss Army brand, this Victorinox carry-on is ideal for frequent . Shoes and Apparel. If company feels that repair is not possible, a replacement can be given. All warranties are non-transferable and do not cover cosmetic damage,wear and tear, damage resulting from abuse, misuse, unauthorized repairor improper handling, common carrier damage, loss of use, loss of time or damage to the contents of your bag, with the exception of the Global LifetimePlus Limited Warranty, Carry With Confidence Guarantee as noted above. The Quality Warranty Program covers: If such a defect appears, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model,free of charge. Contact Northern America. With the exception of Hartman, and Brics items, you do not need any documentation. SwissGear Luggage - 2022 Brand Review and Rating - CJ - Clever Journey Phone : +91-9319234446 Swissgear.ca is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Disney Minnie Mouse Red Bow Hardside 21" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On, Siamod Signorini Leather Laptop Briefcase, Travelpro Maxlite Air Carry-On Hardside Spinner. for square, etc. Years One Through Five Total Protection - for five years from the date oforiginal purchase, the Global Lifetime Plus Limited Warranty covers functionaldamage caused by common carriers such as airlines, taxis, trains and cruiseships, as well as defects in materials and workmanship. Victorinox Corporate Markets - Warranties Victorinox Swiss Army, Inc. guarantees all Swiss Army Knives and cutlery are made of first-class stainless steel and provide a lifetime warranty against any defects in materials and workmanship. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used. We are authorized by, Andiamo, Boyt, Brics, Briggs & Riley, Delsey, Genius Pack, Hartmann, Lipault, Pathfinder, Samsonite, Travelpro, Tumi, and Victorinox (Swiss Army). If the product is to be replaced and the product is discontinued or no longer available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price. Swiss Military - Buy from Latest collection of Bags, Backpacks, Luggage Swissgear Customer Service says they have no repair facilities Modern revolutionized the luggage repair industry 20 years ago by introducing while you wait luggage repair. All rights reserved. Costco Members receive an exclusive value on Briggs & Riley travel pieces through Costco Next. To continue please enter your Company and email to request a passcode below. Products covered by the Global Two-Year Limited Warranty are guaranteedto be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. Warranty repairs must be carried out at an approved Victorinox service center. This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed. Pickup In-store pickup, ready within 2 hours Same Day Delivery Scheduled contactless delivery as soon as today Shipping Free with RedCard or $35 orders * * Exclusions Apply. If this card seems to have been misplaced, please click the icon below that most closely . Damage caused bycommon carriers is not covered during years six and beyond. swiss army luggage Target / Luggage / swiss army luggage (613) How are you shopping today? New Bellroy leather iPhone Flip Case Wallet. If the customer is unable to provide the receipt, we offer a 50% discount code. The warranty extends only to the products original purchaser. To avail of the Warranty, the customer needs to contact Swiss Support at. Please contact your local service center. If your product is "beyond repair", we will suggest alternative options. Modern can fix or replace trolley and carry handles, fix zippers or replace an entire zipper, change wheels, and locks. Warranty - Victorinox After 11 yearsIf your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. What is covered under the warranty? - SWISSGEAR Help Center Collections covered: select styles in Travel Accessories 4.0. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. SWISSGEAR : Luggage Target / SWISSGEAR : Luggage (38) How are you shopping today? FATHERS DAY GIFT GUIDE 2023. Service. This 3-piece luggage set from Samsonite is made of 100% polycarbonate. They will need to see your bag to provide you the cost of the repair(s). If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. From the Makers of the Original Swiss Army Knife Should you experience functional damage of any kind during yourfirst five years of ownership even if caused by an airline, taxi, train or cruiseship we will repair or replace your product as deemed appropriate. Powder coating, gold plating, wood finish on locks, frames, channels, and all other metallic surfaces. From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for ten years from the original date of purchase. Luggage Repair - Modern Leather Goods This excludes damage caused by misuse or accident. Swiss Army Luggage : Target You can Google "luggage repair" in your area to find a local Shoe or Luggage Repair Facility for them to do the repair(s). SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. This collection , The new Hartmann InnovAire is going to be a big hit. Explore 1900 ScanSmart Backpacks We will pick-up, repair, and return your items. SWISSGEAR 2981 W McNab Rd. Victorinox Service Centers in U.S.A. Victorinox Service Center Alabama Birmingham Huntsville Mobile Montgomery Victorinox Service Center Alaska Anchorage Fairbanks Juneau Ketchikan Kodiak Victorinox Service Center Arizona Just bring in the case and we will find all of the information we need on the inside of your case. Unfortunately, we need the receipt to process a replacement. Note that the electronic device/function integrated in your travel product is not covered by this warranty. Sitemap | Thule. Please direct any questions to our Customer Service Department at $("em_field_9d77c9ee1470d302181b78469bfa18b0d4a6f155318fb0fa8632911205d089d4").innerHTML = ''+CreateAddEmAt("fjvffnezl.pbz","freivpr.fjvfftrne")+''; . SWISSGEAR : Luggage : Target Please enable targeting cookies to view this content. I also responded and requested a replacement backpack of equivalent size/value. Victorinox Swiss Army Luggage Warranty Information This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape. Victorinox Swiss Army, Inc. warrants, for a period of three years from the date of original purchase, the dial, hands and movement of Victorinox Swiss Army, Inc. and Wenger watches to be free from defects in material and workmanship. Victorinox 1+10 Years Warranty - Luggage Pros It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. Compare Product. I also never said that I didn't want to go forward with the claim. If such a defect appears during thewarranty period, we will repair your product or replace it, as appropriate andat our discretion, with the same or an equivalent model, free of charge. Victorinox guarantees that it's products meet the highest standards in all areas and quality is never compromised. The purchaser is responsible for shipping costs to their designated, authorized service center. From the maker of the genuine swiss army knife. For all warranty repairs, the customer is only responsible for the shipping cost to the repair center while Swissgear.ca will cover the cost to return the repaired product to the customer using Purolator Ground freight. We can repair or revive your fine leather goods. Global 2-year Limited Warranty Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. To report a warranty defect, please contact Online Customer Support. How do you know if your item is under warranty? Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion,with the same or an equivalent model, free of charge. All returns must be sent to Swissgear.ca postage or freight prepaid. The Mission Statement: http://www.reddit.com/r/BuyItForLife/comments/jtjuz/bi4l_mission_statement_rules_etc/. This excludes damage caused by misuse or accident. Should you need assistance with your product, Victorinox offers accessible help wherever you are. All made with superior materials and top-level craftsmanship that consumers have come to expect from a Swiss brand. We are also recommended by many other Luggage companies. Followingthe first five years of ownership, your product is still guaranteed againstmanufacturing defects. You are required to either ship your product to us for repair, at your expense or take it to a Victorinox store or a Victorinox authorized retailer. These are natural occurrences in leather and are not considered defects. In order to claim your warranty please contact your closest service center: Europe & Rest of the World. Can not exceed 35 characters. Delivery to some remote addresses may not be possible due to limited reach of the shipping carrier. Introducing Wenger - SwissGear Other luggage companies with this warranty type include Samsonite and American Tourister. 1+10 Years Warranty. If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. Collections covered: Altmont 3.0, Avolve 2.0, Spectra 2.0, Victorinox Golf, Victoria, VX Sport, Werks Professional, select styles in Travel Accessories 4.0. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Click on the "Let's Talk" Button in the lower right corner of our site during business hours. You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. The SwissCard casing is covered by a one-year warranty with proof of purchase. Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water. Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. Luggage Repair, wheels, pull up handles, locks and more Damages such as zip bursts, cracks, dents and heavy scratches to any of the components/surface. JavaScript seems to be disabled in your browser. Scan this QR code to download the app now. In case of unavailability of the same product due to stock out / discontinuation, similar product can be offered, else Credit voucher equivalent to the purchase price of the product from our website itself will be offered to facilitate the purchase of any product of choice. Please enable targeting cookies to view this content. What does authorized mean? Brics and Hartmann you must have a sales receipt showing the item is less than 5 years old. In the unlikely event that a problem occurs with your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. Warranties Swiss Army Knives and Cutlery What does the warranty cover? Defects not reported within the given warranty period. Select Options. If the bag is deemed eligible for a warranty claim by Customer Support, arrangements will be made immediately to have it repaired. Stitching of all kinds is no problem. Our most premium collections are accompanied by premier warranty coverage.The Carry With Confidence Guarantee not only covers manufacturing defectsin materials and workmanship for the life of the product, but also damagecaused by common carriers such as airlines, taxis, trains and cruise ships. You can contact TRG Customer Service Dept., 2047 Westport Center Drive, St. Louis, MO 63146 or call at 1-888-658-0717 for Swiss Army warranty information. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Note that the electronic device/function integrated in your travel product is not covered by this warranty. We are unable to ship to P.O. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original Swissgear.ca sales receipt, which serves as proof of purchase to validate your warranty. Replacements are typically delivered within a reasonable period of time. All Rights Reserved. Swissgear 7638 23" Getaway XL Everything Duffel Bag - Dark Gray $129.99 SWISS MILITARY will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. Yes, from the date of purchase. Luggage | Costco Years 2 to 11: Victorinox Quality Warranty Program From the Makers of the Original Swiss Army Knife, Terms and Conditions for uploading content. Werks Traveler 2.0 - Launched in 2002 . If at that time, the customer elects not to provide Swissgear.ca with an approval for the repair work as well as a credit card number, Swissgear.ca will cover the cost to return the non-repaired product to the customer using Purolator Ground freight. If your product is "beyond repair", we will suggest alternative options. Contact Support Obviously, this is unacceptable, considering the fact that the bag is within warranty. Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020 Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 Phone : +91-9319234446 Contact Support CIN: L51100DL1989PLC034797 The replacement order will be shipped after necessary verification has been completed. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance.This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Though I wish I saved a picture of the receipt from the date of purchase, I think it's a bit unreasonable to require a picture of an item with a shelf-life far smaller than the warranty itself. The SWISSBRAND LUGGAGE collection is our most emblematic product line. If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. You must have JavaScript enabled in your browser to utilize the functionality of this website. That should tell you something in itself. There are many different factors, age of the case, type of damage and every manufacturer is different. You have exceeded the maximum number of characters, try reducing the number of characters using abbreviations: st. for street, sq. Products covered by the Lifetime Warranty are guaranteed to be free frommanufacturing defects in materials and workmanship for the life of theproduct. No Sales Tax except Florida! The company respectfully reserves the right to determine whether or not the problem is covered by Swiss Militarys warranty. Collectionscovered: Architecture Urban, Lexicon, Werks Traveler 5.0. All items will be shipped only to a valid address with zip codes/pin codes. https . Newest Items Best Sellers Wenger Urban Tourist Rolling Duffel - Dark Gray Heather $189.99 Wenger Identity 22" Rolling Duffel - Black $139.99 Swissgear 6067 21" Garment Duffel Bag - Black $99.99 $79.99 (20% OFF!)
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