Had a couple of things that needed attention. If so remember to be nice and do not start off in a bad mood ( I know it can be hard ) as I have found out a calm approach is best and yes sometimes it might take more then once trying to resolve a issue but always try to remain calm and polite, trust me it really will make a difference. > FT. Oven with Four-Burner Range, Upgraded Calcutta Solid Surface Countertop in kitchen, Large Stainless Steel Kitchen Sinks with Residential Faucet, 18 CU. Emery Have a Riverstone Legacy. Ordered a freezer on line and this place was to deliver it. Fiberglass Residential Insulation: Provides R-16 Insulation Value in Side Walls. Riverstone We have facilities capable of loading trucks, barges or rail cars with products ranging from finely graded agriculture lime to car-sized boulders! See agent for details. Please sign up below if you would like to receive notifications when we make updates to this brand. Place a part order request if your Riverstone product has any damaged or missing parts. Product Support Make a part order request We pride ourselves on offering innovative improvements to existing programs currently found today in the retail marketplace making a majority of our products in the USA. A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Forest River RV prior to leaving our facilities. Does anyone have any feed back on factory support for the Riverstone line of trailers? Get In Touch With Us Today! Dealer Locator Riverstone - Forest River RV I thought I might receive a quicker response from our forum, vs. the wait time for contacting the Riverstone customer service at the factory. Riverstone Industries brings environmentally friendly products to the market, with over 90% of our products being manufactured here in the United States. We frequently have new job openings across the United States and would love to be considered by you. Equal Housing Opportunity. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. RIVERSTONE GROUP INC - Ad from 2023-05-31 Main one being the black water hose being pinched between frame and bottom of trailer. > You can unsubscribe from these emails at any time. However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. Blain's Farm & Fleet (Blain Supply, Inc.). All prices reflect builders incentive. We contract with motor carriers to support our clientsdelivery needs. Martin brings to Riverstone a wealth of relevant experience and a proven track record in delivering transformational change. They paid for replacement doors on my unit that was over a year out of warranty. 2023 All information contained on this website is believed to be accurate at the time of publication. *Estimated Average based on standard build optional equipment. Your privacy is important to us. Customer Care To submit a request, check the status of an existing request, or to contact our Customer Care Team , click the login button below to access our online Help Center . Privacy Policy | Terms of Use | GAWR (Gross Axle Weight Rating) is the maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles. When we look at the 2 objectively the Riverstone seems to be better built but. Riverstone Industries Received a call from ***** (a serial liar) from RL on 25 JAN 23 to let us know we will have delivery on 27 JAN ****pm. So I am jealous of all of you that have great dealerships. To submit a request, check the status of an existing request, or to contact our Customer Care Team, click the login button below to access our online Help Center. Our service has a large number of specialists who check hundreds of companies every day for customer service information. Privacy Policy | Riverstone Law Insignia 3.7 CU. I realized I had a missed call from what I assumed was the delivery driver. She is 80 years old and never says anything rude or bad to anyone. LP Relations. It includes all weight at the units axle(s) and tongue or pin and LP Gas. Riverstone Industries Corporation was started with the idea to bring environmentally friendly products to the mass markets. Vantage Riverstone Customer Service: Phone, Address, Working Hours, E He has a passion for delivering exceptional customer service in businesses where caring for customers is key, and in recognition of this he helped establish a culture of 'commercial with a heart'. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. It didn't arrive and it was not communicated to me that 'the truck broke down' therefore making the delivery delayed. Not a good transportation company at all. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. Our teams work seamlessly with our ever-growing network of contract carriers who are built to handle client deliveries professionally and efficiently. R-38 Insulation Value in Roof and Flooring, 17.5 H-Rated Cooper Tires with Aluminum Rims, Hydraulic Slide-outs on Main Level and Bed Slides, 3 Hung Glass Exterior Walls with High Gloss Gel Coat Exterior, Tandem 7,000 lb. As a matter of policy, BBB does not endorse any product, service or business. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. I think this depends a lot on the dealer! RIVERSTONE Fifth Wheels - Forest River RV Crafted with travel and mobility in mind, the Reserve line can be towed by 3/4 ton trucks. Riverstone Reserve Series 3850RK - Forest River RV The correct address is on West ****** st. Newspaper R-38 Insulation Value in Roof and Flooring, 17.5 H-Rated Cooper Tires with Aluminum Rims, Hydraulic Slide-outs on Main Level and Bed Slides, 3 Hung Glass Exterior Walls with High Gloss Gel Coat Exterior, Riverstone Tandem 8,000 lb. Accessibility. - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. Thanks Ricki. I think this depends a lot on the dealer! Visit our Privacy Policy for more information on such sharing. CCC (Cargo Carrying Capacity)** - is the amount of weight available for fresh potable water, cargo, additional optional equipment and accessories. Conveniently located throughout Western Illinois and Eastern Iowa. Email the "picture". Forest River, Inc | Our mission is to love our neighbors through investment and encouragement, serve our communities with compassion and integrity, and improve our industry through innovation, agility, and transparency. We still do not have a dishwasher and I'm not confident that we will have it on our next promised delivery date (scheduled for three days later) As a delivery/logistics company, they are an embarrassment. Riverstone Reserve Series, Home Youll enjoy our positive, growth-oriented work environment, as well as competitive benefits. Our team prides itself on practicing patience, integrity, and kindness with everyone we encounter. Get support with your Riverstone product, no matter what your situation may be. I tried to contact ****** first and of course I get a foreigner out of the country so nothing will be done there. Referrals increase your chances of interviewing at RiverStone Group, Inc. by 2x. Customer reviews Customer reviews 4.7 out of 5 878 global ratings Riverstone Audio Record-Level Turntable Stylus Tracking Force Gauge/Scale, 0.005g Resolution, Measures VTF at Correct LP Record Level Height (2 mm to 3 mm) Color: Graphite by Riverstone Audio Color: Graphite Change Due to this whole experience, I wont be buying an appliance from Lowes again. We have had a Cedar Creek and now have a River Stone Legacy and have ALWAYS received great support from both factories, now you should have your dealer act as the go between but in some cases they drop the ball or it is not possible so that's when factory customer service is required. Register your product with Riverstone, or contact us if you need further support, have feedback or suggestions . Ready to Discuss Your Final-Mile Needs? Location: Alberta - East of the Rockies, West of the Rest. I have to go its basically the dealership thats to blame when you get poor service, particularly the ownership. Contact Us - LW Flooring Customer Service Specialist Responsibilities: MAGA. Through our strategically placed locations and large portfolio of products, we are positioned to competitively meet all your aggregate needs. I was promised an appliance delivery on a Sunday between 4-8pm. The Recall shall be considered the utmost priority to remedy the 2021-2022 Coachmen and towable recreational vehicles . Thank you. Privacy Policy | Forest River, Inc | Forest River has also been good as well. The Number One RV Soft Starter Is Now 40% Smaller. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories. Riverstone Industries By using this website, you acknowledge the real-time collection, storage, use, and disclosure of information on your device or provided by you (such as mouse movements and clicks). The crew was a completely different crew than before, very nice. When you get something delivered ask what company will be delivering the merchandise. 360 Show More Fifth Wheels Toy Haulers 37FLTH 360 42FSKG 360 45BATH 360 2023 RIVERSTONE Features & Options STANDARD INTERIOR PACKAGE STANDARD EXTERIOR PACKAGE RIVERSTONE LUXURY PACKAGE (MANDATORY) GARAGE MODEL STANDARDS ULTIMATE ELECTRONICS PACKAGE (MANDATORY) OPTIONAL LEGACY PACKAGE ADDITIONAL OPTIONS RIVERSTONE Update Alerts The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit. Customer Service Specialist Job in Moline, IL at The RiverStone Group When expanded it provides a list of search options that will switch the search inputs to match the current selection. Customer Service; Advertise; Jobs; Looking at the possibility of upgrading to the Riverstone RBFL floorplan. By putting people first, were able to provide first-class customer service and give our partners the support they deserve. Axles/7,000 lb. Your privacy is important to us. If it's Riverstone Logistics - I suggest that you run from this company fast! Then when my unit went to the factory the dealership has gone dark and really will not reply to any of my concerns. Riverstone Customer Service iRV2.com Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts. Everyone will have great views of the main TV for watching the big game! I've tried contacting Riverstone and nobody answers so go figure. 02055906 Corporate: 2505 Alluvial Avenue, Clovis, CA 93611 | 559.432.8181 *Pricing, standard features and other building specifications may be altered without prior notice. Customer Service Specialist - Bilingual Spanish Preferred, Customer Service Representative (Inside Sales), Customer Service Representative Fueler/Washer, Customer Service Representative (Full-Time) 12:00PM-8:30PM M-F, Inbound Customer Retention Representative, Client Service Team Lead, PC (Construction), Assistant Automotive Service Center Manager, Tier 3 Onboarding Specialist/ Customer Support Representative, Neurology Account Specialist - SA2 - Davenport, IA (US Field Based), Divisional Governance Specialist - Client Relationship Group, Business Tax Services Associate - Fall 2023, Customer Service Representative, Part Time 2nd or 3rd Shift, See who RiverStone Group, Inc. has hired for this role, Provide customers with courteous, friendly, fast, and efficient service in person and by telephone, Recommend various products based on the needs of the customer, Communicate instructions clearly with vendors, customers and colleagues, Perform data entry - accurately process customer transactions including sales, voids, returns, refunds, and exchanges as needed, Organizes and maintains accurate record of daily cash flow/payments, Receiving, processing, verifying, and reconciling invoices, Assist with ensuring a clean, neat, and orderly indoor/outdoor showroom at all times, Comply with all company policies and procedures; maintains respectful relationships with coworkers, Answer incoming phone calls and answer questions or process new order requests, Regularly review inventory levels and reorder products on an as-needed basis, Strong verbal communication skills are required for optimal customer service and experience, Strong attention to detail is required, as accuracy in data entry is extremely important, Ability to read and interpret invoices, bills of lading, and purchase orders, Ability to multi-task is essential; focus should always be on customers, so it may be necessary to start and stop lower priority tasks frequently, Good math skills for processing customer orders in a timely manner, PC proficiency including Microsoft Outlook, Word and Excel (very important), Ability to organize and prioritize work, multi-task, and work well under pressure in a fast-paced environment, Excellent attendance is vital to the success of the team. > RiverStone Group, Inc. hiring Customer Service Specialist in Moline Warranty Information Recreational Vehicles Limited Towable Warranty - Retail Purchased On or Before June 30, 2021 Limited Towable Warranty - Retail Purchased On or After July 1, 2021 Limited Motorized Warranty (Excluding Dynamax) - Retail Purchased On or Before June 30, 2021 Riverstone Logistics is a final-mile freight-forwarder specializing in heavy goods. Senior Management. RiverStone Group, Inc. has an immediate opening for a full-time Customer Service Specialist at the Building Materials location in Moline, IL.This is an hourly position working Monday - Friday from 7am to 5pm and some Saturdays from 8am to noon (depending on the season). Never buy a new RV without a tour of the service department. Ariette This website uses cookies to enhance user experience and to analyze performance and traffic on our website. **Estimated Average based on standard build optional equipment. For our Limited Partners: [email protected] Telephone +1 (212) 993 0076 Fax +1 (212) 993 0077 New York. ** did not reschedule like I was told that they would and I had to call them, and the earliest they could deliver on 5/7/2023 between the hours of 11am - 3pm. Please sign up below if you would like to receive notifications when we make updates to this brand. We will think twice before buying anything from a company who uses Riverstone for delivery. It includes all weight at the units axle(s) and tongue or pin and LP Gas. RIVERSTONE CUSTOMER SERVICE (260) 593 -4028 DYNAMAX CUSTOMER SERVICE (574) 262 -3474 . The contributions of each member of the RLX team allow us to improve our industry, one customer interaction at a time. Forest River, Inc | *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Electricity cost savings depend on a variety of factors unique to each home and each homeowner. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Forest River RV prior to leaving our facilities. Radio How Did You Hear About Wathen Castanos? All parties state that the other party's product . For all River Stone owners I would suggest if possible for you to do so, try to make a trip out to Indiana, there are a couple of really good service shops near the factory plus a lot of touristy things to see and do.