Disputes with Etsy, contains an arbitration clause and class action waiver. 2.5% fee if payments from listings need to be converted into another currency to enter your bank account. If you are interested in using some of these pre-built options, feel free to see the. Etsy kicks off with a few basic stipulations: You have to be 18-years-old, or have expressed permission from a parent or guardian, to have an Etsy store. 3. A. If a parcel is not-delivered and returned to sender, the Seller has the returned goods and must offer a full refund, inculding original shipping. That is why we don't use them. Thank you. Hi Brandy, Be sure to specify how errors of this nature will be received in your Etsy shop policies to prevent unfortunate misunderstandings. However, you understand that we do not screen users of our Services other than to meet certain compliance and legal obligations, and you release us from all liability relating to your interactions with other users. The cost of entry is relatively low, and its incredibly easy to get started. Learn more. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services. Frequently Asked Questions. There is no need to send the product back to us at Printify. D. Reporting Unauthorised Content. B. From my understanding, if personalized specifically for someone with names and the item cannot be resold to anyone else, if there is buyer's remorse, there's an exception.yes? The law is the law and I understand that. Beginners should start by setting up a free Etsy account. If a parcel was returned to sender due to incorrect address or failure to collect (PO or Customs) and if the Seller fully refunds upon receipt of the returned goods, the transaction is complete at that point. This flat rate is the most common method. Maybe I am missing something but I have been through everything with a fine tooth comb and cannot find an option. THEY ARE NOT TERMS AND CONDITIONS. Etsy is powered by 100% renewable electricity. This naturally goes against Etsy's terms and conditions and is possibly a federal crime. Etsy does provide a set of Etsy shop policies for merchants to use and abide by. That means that each party is responsible for the personal information it processes in providing the Services. If you're not sold on Etsy, we have other options. As such, using Etsy shop policies is a fantastic way to personalize (legitimize) your store. See Section 9. Well, unless the law stated I could not be responsible for my own screw-up and Heaven forbid do what I felt was right. Information like upgraded shipping, the possibility of international shipping, and address policies are potential inclusions. Turning off the personalized advertising setting won't stop you from seeing Etsy ads or impact Etsy's own personalization technologies, but it may make the ads you see less relevant or more repetitive. Heres a. One of the most important mandatory Etsy seller fees, the listing fee is a flat fee of $0.20 which is applied to each item you list on Etsy. If we believe that the changes are material, well definitely let you know by posting the changes through the Services and/or sending you an email or message about the changes. If you do not agree to the modified terms, you may send Etsy a written notification (including email) or close your account within those 30 days. If an issue does pop up, odds are youll have to reach out to the support team so they can help out. I hope this helps OP. This is where insurance or self insurance comes in, but it is up to the Seller to follow up on these options. Clarify all fees and contract details before signing a contract or finalizing your purchase. If the order hasnt been sent to production yet, the order can be canceled, as well as edited by yourself in your Printify account. (rates, delivery times, etc.) D. You're responsible for your account. I will like to know if I can copy these policies to my store or is it a violation? Are there any conditions (like a time limit) on a buyer providing a return? B. Here, you can detail what types of payment methods you accept. Where can I use these nicely-worded policies?? Our House Rules for Third Parties. Would I be breaking the law by even saying "my fault, please keep the postage.". In that case, the Terms and any action related to the Terms will be governed by the laws of the United States (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of New York. Termination By Etsy. due to some manufacturing error, Printify will happily offer a refund (or free replacement including shipping) of the damaged item. Without this in your shop you are in breach of UK and EU GDPR policy , which can result in a hefty fine . At Business.org, our research is meant to offer general product and service recommendations. I can take a hit from time to time. We do not require customers to return any items. There is no shortage of rude answers when you have a question here. They are the ANSWERS to Frequently Asked Questions. By signing up I agree to the Terms of Use and Privacy Policy. THIRD PARTY LINKS AND RESOURCES > 8. So, its worth considering the perspective of this crowd when writing your Etsy shop policies. And sparked ideas for what to write. Speaking further on the causes, these lie under certain law restrictions. Choose your shop language, country and currency, and then your shop name. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services. You and Etsy agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using the English language, administered by the American Arbitration Association (the AAA) under its Consumer Arbitration Rules (the "AAA Rules") then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms you can find the AAA Rules here), unless otherwise required by law. We will do our best to prevent waste. To ensure that the experience of shopping and selling on Etsy is excellent for all Etsy members, we have a set of policies and rules that help to keep Etsy's marketplace safe and high-quality. If the order is a custom order, does this make a difference? Wait for a validation email and click the link enclosed to complete account setup. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please follow the steps listed in our Intellectual Property Policy. The name "Etsy" and the other Etsy marks, phrases, logos, and designs that we use in connection with our Services (the Etsy Trademarks), are trademarks, service marks, or trade dress of Etsy in the US and other countries. Here, list the shipping methods your store use to get goods to customers. Children under 13 years are not permitted to use Etsy or the Services. Etsy shop owners should add the following for maximum impact: Now that youve completed the administrative side of setting up your Etsy shop, its time to think strategy. This can be because they didnt like the final product, it wasnt what they imagined, or even if they were unsatisfied because they misread (or didnt read) a products description. When clients have a clear understanding of what to expect, there are fewer complications, business flows more smoothly, and visitors end up trusting store owners more. Heres a list of the print providers that. You can start with a budget of up to $50, then sit back and let Etsys algorithms do the rest. I sound whiny but hey, I am one to seek the easiest way sometimes by asking those with a lot of knowledge on the topic. While offsite ad fees are relatively steep at 15%, you only pay an advertising fee if you make a sale, and fees are capped at $100 per order. Chargeable on both processing fees and seller services. For more information on cancelations, please check out this. I will say that I can't ever remember having any issues shipping to the UK and EU in the eight years that I did with the exception of shipping delays. Where do you ship to? Reselling on Etsy means listing an item as handmade when you, the seller, weren't involved in designing or making that item. Please see more information here. You are responsible for reviewing and becoming familiar with any changes. However, in saying that, in the last 6 years we have not had one parcel not delivered or refused. Youre free to cancel an order anytime before items have been created. Thank you for your suggestion, perhaps we will have to make one in the future. This document and the other documents that we reference below make up our house rules, or what we officially call our Terms of Use (the Terms for short). Photo evidence will be sufficient for any discussion. Not wishing to comment outside the scope of the original question, may I just advise any one else reading this that a UK Seller is obliged to offer a 14 / 14 Return Policy. I'm sorry, but some of these laws are completely nonsensical. But if we cant, then these rules will govern any legal dispute involving our Services: A. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. First you'll need to choose your store's language, country and currency. Eight online sites and marketplaces came up the most. Hi Mavis, I can use these templates on my Etsy sellers account, right? Theyre the most likely candidates to visit (and buy from) your store. If that was the case, I would personally not deny the return. This means , if Etsy gets involved in a customer dispute they usually side with the buyer and straight refund from your account and the buyer gets to keep the item too.help.etsy.com/What-is-Etsy-s-Purchase-Protection-for-Sellers. Considerations Before Selling Products on Etsy | LegalVision NZ Any arbitration or mediation under the Terms will take place on an individual basis. In my shop, I utilize the heck out of them, for example: BAG/POUCH MEASUREMENTS:Unless otherwise stated, for bags/pouches that have a boxed bottom, I declare their measurements as follows: 1. bags are measured from the top of the zipper to the bottom seam for height; 2. the left to the right side of the zipper for width; 3. and if the pouch has a boxed bottom, across the box seam. That way you can decide whether you want to continue using the Services. Thank you, this article was very helpful, as I am new to this and wouldnt have thought of it until something happened and then I would have been out of luck! The Etsy terms and conditions you need to know How you can market your brand on Shopify vs. Etsy The power of controlling the buyer journey Why controlling your customer data and money is crucial to running a business The pros to using Etsy for digital products and who should consider it I hope you found this episode helpful. That being said, Sellers must offer the full range of actions as set out in the Distance Selling Regulations, and cannot / should not try to "negotiate" with a Buyer so the Buyer actually waives / compromises their rights without fully understanding the complete extent of these rights. Do you do partial refunds? You can sell AI art on Etsy. For more information, see Etsy's Minors Policy. You'll be able to follow the on screen prompts to complete the rest of the initial opening information. PRIVACY & COOKIE POLICY > 4. If the desired order arrives at a buyers specified address in a reasonable time, in good condition, in the correct size, and possesses no production errors, we believe the job to be complete. Moreover, using quarterly reports, the average revenue per shop is tiny and furthermore proves that top shops make most money. I can see the policies under Policy Settings, but there is no apparent way to change or add policies, other then the privacy policy. GENERAL > 2. Jan 4, 2022 First of all, you picked a very good time to sell through Etsy. To add a listing, click on Shop Manager then Listings. Then choose the Add a Listing option. Of course, youll still want to read the rest of this document because it applies to everyone! LIABILITY LIMITS. You are responsible for any and all account activity conducted by a minor on your account, and there may be commercial products or services available that you may want to consider to limit a minor's access to material online. E. Government Exception. If you signed up on Etsy as a "business" seller, meaning you've registered your business with a government agency and have a business ID number or are an incorporated business on Etsy, and you ship to buyers in the EU and/or EEA, we've automatically added "trader" status to your listings. What Are Etsy's Rules and Policies? - Etsy Help I dont see anywhere to actually write any of these? Check out our rankings to find the best one. This allows us to provide the Services and to promote Etsy, your Etsy shop, or the Services in general, in any formats and through any channels, including across any Etsy Services, our partners, or third-party website or advertising medium. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. In that particular case, would I be responsible for return shipping and still have to return in full (item price and shipping)? As such, this article offers a bit of advice on how to build your Etsy store policies. But if youre an artist or craftsperson of any kind, Etsys curated environment can be an excellent place to find customers and to promote your work to a wider audience. EVENTS BEYOND OUR CONTROL > 10. Need a no-cost website builder? Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. ERRORS > 5. If it is not personalised, they have to pay return shipping, but you have to refund in full, including original shipping, when it is returned. Starting at the top, these are arguably the most important points to cover with your policies. How much does it cost? You can only edit your policies on the app once you set them up. I stopped shipping outside of the US in late 2020 due to the major delays. Theyre a great place to get started, but the final version may need some tooling. Am I allowed to use these templates on my Shopify store as well? We will do our best to prevent waste. That sounds like a lot, but its necessary for us to keep Etsy going. Fortunately for you, theres a resource that tells you all the. In addition, the dispute may be referred by either party to the Centre for Effective Dispute Resolution (CEDR) for mediation. Here, you can detail what services are used to get a product to a customers doorstep. looking at your FAQ's- a restocking fee is illegal in the UK,- and so is refusing refunds on made to order ( you can only exclude custom)- and you have to refund original postage, when you refund- if an item is damaged in use, and it is decided it's "not fit for purpose" the customer is due a full refund- you say you will refuse orders in certain circumstances, there is no way to refuse an order on etsy, in UK law you can only cancel the order PRIOR to the contract being formed, but it is formed on purchase, unless you have the correct information in your policies, regarding offer to treat, and when the contract is formed, which you don't. Yes, we do take a "hit" but that is a risk we decide to take when selling to UK/EU. you offer refunds? But whos eligible to sell on Etsy? Terminating your account will not affect the availability of some of Your Content that you posted through the Services prior to termination. On Etsy.com, open Shop Manager. Processing fees are chargeable on all transactions, and deposits made through Etsy Payments. The OP contended "There are many UK businesses who will not refund postage where the fault lays with the customer. You can edit and set up your own Etsy store policies, however, you must do it via the mobile web or desktop versions of Etsy. I just see sections with selectable options. Shein U.s. Terms & Conditions | Shein Usa Fortunately for you, theres a resource that tells you all the basic information (rates, delivery times, etc.) Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. Hi there! Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. Moreover, you should be aware of any fees you may accrue during the selling process. Part of my "day job" is to write FAQs. The Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules, and the laws of the United States of America. I'd probably have to read for two hours to even get close. Will the buyer have to return the item to receive a refund? By clearly labeling how business is conducted, youre much more likely to avoid miscommunications. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services - subject to the Terms and the following restrictions in particular: A. Dont Use Our Services to Break the Law. UK shops legally must also include a Privacy Policy ( I didn't check to see if you have this , but mentioning it in case you dont ) . Your shop policies should have several sections. Tracking and proof of delivery according to the original terms of the contract (what the Buyer entered) may favor the Seller in the event of a claim or case. Redeeming an Etsy Gift Card or Etsy Credit.
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